1. Agreement and eligibility
These terms apply when you access or use CiteRep. By creating an account, buying report tokens, or using the service, you agree to them. You must be able to enter a binding contract and, if acting for an organisation, have authority to bind it.
2. Accounts and workspaces
Keep your account credentials secure and provide accurate information. You are responsible for activity performed through your account and for the people you invite to a workspace. Workspace owners control membership, roles, sites, reports, and billing permissions.
3. Authority to audit websites
You may submit only a public website that you own, administer, or are authorised to assess. You authorise us and our infrastructure providers to make automated requests to that website for the selected report. You must not use CiteRep to probe private systems, bypass access controls, or collect data you are not entitled to access.
4. Subscriptions and billing
Reports require a paid site subscription. Each monitored site receives a full first report, followed by monthly change reports. We do not offer free reports or sell one-off report products. Workspace users are included at no extra charge.
Agency subscriptions include a base fee plus volume-priced monitored sites. The selected volume rate applies to every site. Prices, billing frequency and any applicable taxes are shown before checkout. Stripe processes payments and subscriptions.
You may cancel renewal through the billing portal. Access continues until the end of your paid billing period. Annual plans are paid upfront; cancellation stops the next renewal. Disabling site monitoring does not cancel a subscription or reduce purchased capacity. An agency subscription with zero sites retains its base fee until cancelled.
Previously purchased report credits remain available for redemption. We retain historical reports and billing records; no new report-credit purchases are offered.
5. Results and AI limitations
Reports are diagnostic estimates based on the public site content and model responses available at run time. Search engines, AI providers, websites, and their policies change. We do not guarantee rankings, traffic, citations, sales, completeness, or that another system will reproduce a result. Reports are not legal, financial, security, or professional advice.
6. Your content and licence
You retain rights in content and configuration you provide. You grant us a limited licence to host, copy, process, and transmit that material only as needed to operate, secure, support, and improve the service. Public website content remains the property of its respective owner.
7. Acceptable use
You must follow our Acceptable Use Policy. We may pause a report, restrict an account, or remove content where reasonably necessary to protect users, third parties, or the service.
8. Availability and changes
We aim to provide a reliable service but do not promise uninterrupted availability. We may change or discontinue features. For a material change that adversely affects paid use, we will provide reasonable notice where practicable.
9. Intellectual property
CiteRep, its software, design, scoring methodology, and branding are owned by us or our licensors. These terms do not transfer those rights. You may use reports internally and for authorised client work, subject to any plan-specific branding or export restrictions shown in the service.
10. Suspension and termination
You may stop using the service at any time and may request account deletion. We may suspend or terminate access for a material breach, fraud, abuse, non-payment, security risk, or legal requirement. Where reasonable, we will give notice and an opportunity to remedy the issue.
11. Consumer guarantees and refunds
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. If a service fails to meet a non-excludable guarantee, remedies remain available as required by law. You may also contact support about an unused token, duplicate charge, or failed report.
12. Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable. Our aggregate liability arising from the service is limited to the amount you paid us for the affected service during the 12 months before the event. These limits do not apply to fraud, wilful misconduct, personal injury, or liability that cannot be limited by law.
13. Governing law and disputes
These terms are governed by the laws of Queensland, Australia. Before filing formal proceedings, each party will try in good faith to resolve a dispute by contacting the other, except where urgent relief is needed.
14. Contact
Questions about these terms can be sent to support@tensabyte.com.